mercurynews--2020-03-07--Injured Sharks rookie defenseman out vs. Senators, likely out vs. Avalanche

SAN JOSE — Defenseman Mario Ferraro has a lower body injury and will not play Saturday ’ s game against the Ottawa Senators and will likely be out for Sunday ’ s game with the Colorado Avalanche , Sharks interim coach Bob Boughner said .
Nikolai Knyzhov , recalled earlier Saturday from the Barracuda , will make his NHL debut against the Senators at SAP Center and be paired with Brandon Davidson .
Boughner said Ferraro , 21 , has been dealing with the injury for about a week and a half .
Ferraro , arguably the Sharks ’ top @ @ @ @ @ @ @ 61 games , did not practice Friday .
Boughner , though , is optimistic that Ferraro will be able to join the Sharks for their four-game road trip that begins Wednesday in Chicago .
“ It ’ s just been lingering and it ’ s to the point now where we ’ ve got to get him some rest , ” Boughner said of Ferraro ’ s injury .
With Knyzhov playing , Tim Heed will be paired with Marc-Edouard Vlasic and Brent Burns will stay with Radim Simek .
Boughner , though @ @ @ @ @ @ @ used more often than usual .
Burns is averaging 25:12 of ice time per game this season , which leads all skaters , and Vlasic is averaging 20:17 per game .
“ We ’ re going to probably rotate Burns and Vlasic through everybody , ” Boughner said , “ so I would expect big minutes for those guys tonight .
They ’ ll be a lot of different partners I think you ’ ll see tonight.
” Knyzhov , 21 , signed with the Sharks out of the KHL in July 2019 @ @ @ @ @ @ @ the Barracuda this season and had five points with a plus-four rating and 22 penalty minutes .
Boughner saw Knyzhov in rookie camp , training camp and in some Barracuda games this season and came away impressed with his skating ability .
“ He ’ s got NHL feet for sure , ” Boughner said of Knyzhov .
“ He ’ s just learning to be a pro and learning to be consistent , if anything .
He goes back to loose pucks and skates really well , even though he ’ s @ @ @ @ @ @ @ ” Alexander True is expected to rejoin the Sharks ’ lineup for Saturday ’ s game , with Noah Gregor coming out .
Friday , True centered the Sharks ’ fourth line with Antti Suomela and Kevin Labanc on the wings .
The Sharks are 3-1-0 so far on their six-game homestand .
The Senators have also won three of their last four games , although they are 6-19-6 away from home this season .

SAN JOSE — Defenseman Mario Ferraro has a lower body injury and will not play Saturday’s game against the Ottawa Senators and will likely be out for Sunday’s game with the Colorado Avalanche, Sharks interim coach Bob Boughner said.
Nikolai Knyzhov, recalled earlier Saturday from the Barracuda, will make his NHL debut against the Senators at SAP Center and be paired with Brandon Davidson.
Boughner said Ferraro, 21, has been dealing with the injury for about a week and a half. Ferraro, arguably the Sharks’ top rookie this season with 11 points in 61 games, did not practice Friday. Boughner, though, is optimistic that Ferraro will be able to join the Sharks for their four-game road trip that begins Wednesday in Chicago.
“It’s just been lingering and it’s to the point now where we’ve got to get him some rest,” Boughner said of Ferraro’s injury.
With Knyzhov playing, Tim Heed will be paired with Marc-Edouard Vlasic and Brent Burns will stay with Radim Simek. Boughner, though, said Burns and Vlasic will be used more often than usual. Burns is averaging 25:12 of ice time per game this season, which leads all skaters, and Vlasic is averaging 20:17 per game.
“We’re going to probably rotate Burns and Vlasic through everybody,” Boughner said, “so I would expect big minutes for those guys tonight. They’ll be a lot of different partners I think you’ll see tonight.”
Knyzhov, 21, signed with the Sharks out of the KHL in July 2019. He played in 33 games for the Barracuda this season and had five points with a plus-four rating and 22 penalty minutes.
Boughner saw Knyzhov in rookie camp, training camp and in some Barracuda games this season and came away impressed with his skating ability.
“He’s got NHL feet for sure,” Boughner said of Knyzhov. “He’s just learning to be a pro and learning to be consistent, if anything. He goes back to loose pucks and skates really well, even though he’s got to work on his defensive game.”
Alexander True is expected to rejoin the Sharks’ lineup for Saturday’s game, with Noah Gregor coming out. Friday, True centered the Sharks’ fourth line with Antti Suomela and Kevin Labanc on the wings.
The Sharks are 3-1-0 so far on their six-game homestand. The Senators have also won three of their last four games, although they are 6-19-6 away from home this season.


mercurynews--2020-03-07--New coronavirus cases reported: Eight more in Santa Clara County, six in San Francisco

Santa Clara County announced Saturday afternoon that eight residents have tested positive for the illness , bringing to 32 the total number of cases in the county that has been at the center of the Bay Area ’ s outbreak .
Officials did not provide additional information about the new cases Saturday , saying they are still under investigation .
Six San Francisco residents — three men and three women — have tested positive for COVID-19 , the city ’ s Department of Public Health said Saturday , for a total of eight .
The San Francisco patients are all @ @ @ @ @ @ @ , according to a news release from Mayor London Breed ’ s office .
Of the patients , two are in their 20s , three in their 40s and one in his or her 50s and all had known contacts with people who had been previously confirmed to have coronavirus .
“ These newly confirmed cases are an indication of the increasing circulation of coronavirus in the community , as expected , given the patterns in our state , region and our own city , ” Dr. Grant Colfax , Director of Health @ @ @ @ @ @ @ that residents should follow guidelines intended to reduce contact between people and reduce the risk of contagion .
“ In order to decrease the impact of coronavirus on our community , we must reduce the times and places when people come together.
” Dr. Tomas Aragon , San Francisco Health Officer , said in the statement that the number of cases is likely to climb as testing increases .
• Italy set to lock down Milan and surrounding Lombardy region after coronavirus jump • Dublin advances to CIF NorCal Open final after top @ @ @ @ @ @ @ concerns • Two UCSC employees under self quarantine after possible coronavirus exposure “ Vulnerable people who are 60 and over or have underlying health conditions should limit their outings as much as possible , ” Dr. Aragon said in the statement .
Experts also recommend frequent hand washing .
The city declared a local state of emergency on February 25 to direct additional resources toward the outbreak and has been conducting testing since March 2 following criteria set by the U.S. Center for Disease Control and Prevention .
Residents can receive additional information @ @ @ @ @ @ @ website , by calling 311 or by signing up to San Francisco ’ s alert system by texting COVID19SF to 888-777 .
The first confirmed coronavirus case in Santa Cruz County was announced on Saturday .
The patient had traveled on the COVID-19 stricken Grand Princess cruise ship last month .
Authorities in that county said they also expect the number of confirmed cases to climb as testing intensifies .

Bay Area public health officials reported more new coronavirus cases Saturday.
Santa Clara County announced Saturday afternoon that eight residents have tested positive for the illness, bringing to 32 the total number of cases in the county that has been at the center of the Bay Area’s outbreak.
County health officials did not provide additional information about the new cases. But Gilroy police said a resident there was treated by firefighters for chest pains Thursday afternoon, then transported by ambulance to Kaiser San Jose Medical Center, where the person tested positive for coronavirus.
Police said the firefighters took measures to minimize potential exposure before treating the patient. Showing no coronavirus symptoms, they were allowed to return to work, police said. They are being monitored on a daily basis for the next 14 days, under standard protocol and in coordination with Santa Clara County health officials and the Centers for Disease Control and Prevention.
Six San Francisco residents — three men and three women — have tested positive for COVID-19, the city’s Department of Public Health said Saturday, for a total of eight.
The San Francisco patients are all in good condition and isolated at home, according to a news release from Mayor London Breed’s office. Of the patients, two are in their 20s, three in their 40s and one in his or her 50s and all had known contacts with people who had been previously confirmed to have coronavirus.
“These newly confirmed cases are an indication of the increasing circulation of coronavirus in the community, as expected, given the patterns in our state, region and our own city,” Dr. Grant Colfax, Director of Health, said in a statement, adding that residents should follow guidelines intended to reduce contact between people and reduce the risk of contagion. “In order to decrease the impact of coronavirus on our community, we must reduce the times and places when people come together.”
Dr. Tomas Aragon, San Francisco Health Officer, said in the statement that the number of cases is likely to climb as testing increases.
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Long Covid cases in US adults are on the decline, but many continue to struggle with symptoms Health | COVID Q&A: Can I use an expired test? Time to get boosted? How to cope with California’s sneaky summer surge “Vulnerable people who are 60 and over or have underlying health conditions should limit their outings as much as possible,” Dr. Aragon said in the statement. Experts also recommend frequent hand washing.
The city declared a local state of emergency on February 25 to direct additional resources toward the outbreak and has been conducting testing since March 2 following criteria set by the U.S. Center for Disease Control and Prevention.
Residents can receive additional information about coronavirus on the city’s website, by calling 311 or by signing up to San Francisco’s alert system by texting COVID19SF to 888-777.
The first confirmed coronavirus case in Santa Cruz County was announced on Saturday. The patient had traveled on the COVID-19 stricken Grand Princess cruise ship last month. Authorities in that county said they also expect the number of confirmed cases to climb as testing intensifies.


mercurynews--2020-03-07--Oakland big rig driver killed in I-680 crash near Danville

The 64-year-old male driver of a big rig was killed early Saturday morning in an accident on I-680 in Danville @ @ @ @ @ Valley Road , according to the California Highway Patrol Contra Costa division .
Shortly before @ @ @ @ @ called to the accident on the southbound I-680 , CHP said in a news release @ @ @ @ @ had attempted to avoid an earlier crash that was still on the road , but @ @ @ @ @ center divider , the agency said .
“ It appears that the driver was not @ @ @ @ @ was ejected onto the roadway , ” CHP said in its release .
The driver @ @ @ @ @ scene , and no other drivers were injured in that or the earlier collision .
@ @ @ @ @ accient is asked to contact CHP in Martinez at ( 925 ) 646-4980 .

The 64-year-old male driver of a big rig was killed early Saturday morning in an accident on I-680 in Danville, just south of Stone Valley Road, according to the California Highway Patrol Contra Costa division.
Shortly before 6 a.m., officers were called to the accident on the southbound I-680, CHP said in a news release. The big rig driver had attempted to avoid an earlier crash that was still on the road, but he crashed into the concrete center divider, the agency said.
“It appears that the driver was not wearing his seatbelt because he was ejected onto the roadway,” CHP said in its release.
The driver was pronounced dead on the scene, and no other drivers were injured in that or the earlier collision.
Anyone with information about the accient is asked to contact CHP in Martinez at (925) 646-4980.
Check back for updates


mercurynews--2020-03-08--Letter: $1M is enough to sway the federal monitor’s finding on OPD

$ 1M enough to sway fed monitor ’ s finding on OPD Re : “ Opinion : Fired Oakland police chief calls for firing of the federal monitor ” ( Opinion section , March 2 ) : I appreciate Ms. Kirkpatrick ’ s exposé of Robert Warshaw , the appointed monitor over the Oakland Police Department .
I have long wondered about and , frankly , been suspicious of , his long tenure with no apparent oversight of his oversight .
I now realize that $ 1 million a year is plenty of motivation for Mr. Warshaw to continue finding @ @ @ @ @ @ @ what reforms it implements .
I call on the Oakland mayor and City Council to support Ms. Kirkpatrick ’ s request that the U.S. Justice Department conduct an investigation into Mr. Warshaw ’ s supposed oversight of the Oakland Police Department .
• Letter : Like 2016 , the GOP is mounting a very strong digital onslaught • Letter : Public schools need more help from corporations • Letter : When I moved to SF , I realized why driving is so easy in LA • Letter : Coronavirus should not be used @ @ @ @ @ @ @ The Democratic Party is tossing aside its strongest candidates I want to know that my tax dollars are being used to fund the reforms for which they were intended and not to support a corrupt and dangerous process .
Submit your letter to the editor via this form Read more Letters to the Editor

$1M enough to sway fed
monitor’s finding on OPD
Re: “Opinion: Fired Oakland police chief calls for firing of the federal monitor” (Opinion section, March 2):
I appreciate Ms. Kirkpatrick’s exposé of Robert Warshaw, the appointed monitor over the Oakland Police Department.
I have long wondered about and, frankly, been suspicious of, his long tenure with no apparent oversight of his oversight.
I now realize that $1 million a year is plenty of motivation for Mr. Warshaw to continue finding the department out of compliance no matter what reforms it implements.
I call on the Oakland mayor and City Council to support Ms. Kirkpatrick’s request that the U.S. Justice Department conduct an investigation into Mr. Warshaw’s supposed oversight of the Oakland Police Department.
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Letters: Insulate wires | CDE was wrong | Functional Chromebooks | Trump’s ego | Healthy debate | A new path Letters to the Editor | Letters: Local solar | Titan resources | Activism helps I want to know that my tax dollars are being used to fund the reforms for which they were intended and not to support a corrupt and dangerous process.
Linda Sayler
Oakland
Submit your letter to the editor via this form
Read more Letters to the Editor


mercurynews--2020-03-08--Letter: Like 2016, the GOP is mounting a very strong digital onslaught

Who is our Brad Parscale ?
The Republicans fielded the strongest digital outreach program under Brad Parscale , who was @ @ @ @ @ which helped deliver the election to Trump .
CBS News ’ “ 60 Minutes ” @ @ @ @ @ operation .
The Democrats had nothing comparable .
This year , Parscale is campaign manager @ @ @ @ @ that the Republicans are mounting the strongest possible digital onslaught .
• Letter : Public @ @ @ @ @ corporations • Letter : When I moved to SF , I realized why driving is @ @ @ @ @ Letter : Coronavirus should not be used as a political weapon • Letter : The @ @ @ @ @ its strongest candidates Is there any indication that the Democrats will be remotely competitive digitally @ @ @ @ @ the editor via this form Read more Letters to the Editor

Will Dems be remotely
competitive digitally?
Who is our Brad Parscale?
The Republicans fielded the strongest digital outreach program under Brad Parscale, who was 2016 digital campaign director, which helped deliver the election to Trump.
CBS News’ “60 Minutes” did an episode describing his operation.
The Democrats had nothing comparable. This year, Parscale is campaign manager and we can be sure that the Republicans are mounting the strongest possible digital onslaught.
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Letters: Insulate wires | CDE was wrong | Functional Chromebooks | Trump’s ego | Healthy debate | A new path Letters to the Editor | Letters: Local solar | Titan resources | Activism helps Is there any indication that the Democrats will be remotely competitive digitally?
Don Draper
San Jose
Submit your letter to the editor via this form
Read more Letters to the Editor


mercurynews--2020-03-08--Word Game: March 8, 2020

Word Game: March 8, 2020

Can you find 60 or more words in PROMISCUOUS ?
TODAY ’ S WORD — PROMISCUOUS pious poor porous possum pour prim prism prom purism puss romp room rump rumpus opium opossum opus ours micro miso miss moor moss mucus music muss scoop scour scrim scrimp scrip scum scup sirup soup sour spoor spumous spur spurious sumo sump coir coop copious corm corps corpus cosmos coup crimp crisp crop cross croup curio curious cusp uric usurp To purchase the Word Game book , visit WordGameBooks.com .
Order it now for just $ 5 while supplies last !
1 .
Words @ @ @ @ @ @ @ .
2 .
Words that acquire four letters by the addition of “ s , ” such as “ bats ” or “ dies , ” are not allowed .
3 .
Additional words made by adding a “ d ” or an “ s ” may not be used .
For example , if “ bake ” is used , “ baked ” or “ bakes ” are not allowed , but “ bake ” and “ baking ” are admissible .
4 .
Proper nouns , slang words , or vulgar @ @ @ @ @ @ @ .

TODAY’S WORD — PROMISCUOUS (PROMISCUOUS: pruh-MIS-kyoo-us: Casual; random.)
Average mark 39 words
Time limit 60 minutes
Can you find 60 or more words in PROMISCUOUS? TODAY’S WORD — PROMISCUOUS pious poor porous possum pour prim prism prom purism
puss romp room rump rumpus opium opossum opus ours micro miso
miss moor moss mucus music muss scoop scour scrim scrimp scrip scum
scup sirup soup sour spoor spumous spur spurious sumo sump coir coop
copious corm corps corpus cosmos coup crimp crisp crop cross croup curio
curious cusp uric usurp
To purchase the Word Game book, visit WordGameBooks.com. Order it now for just $5 while supplies last!
RULES OF THE GAME:
1. Words must be of four or more letters.
2. Words that acquire four letters by the addition of “s,” such as “bats” or “dies,” are not allowed.
3. Additional words made by adding a “d” or an “s” may not be used. For example, if “bake” is used, “baked” or “bakes” are not allowed, but “bake” and “baking” are admissible.
4. Proper nouns, slang words, or vulgar or sexually explicit words are not allowed.
Contact Word Game creator Kathleen Saxe at kzsaxe@gmail.com.


mercurynews--2020-03-08--Horoscopes March 8, 2020: James Van Der Beek, listen, reflect and make a decision.

Happy Birthday : You ’ ll be sensitive to what ’ s going on around you .
Let your intuition take over and help you make the best decisions .
A personal change is heading in your direction that will encourage you to be true to your heart and to seek the happiness you deserve .
Set your GPS on a destination that promises to deliver your dreams , hopes and wishes .
Your numbers are 5 , 17 , 23 , 27 , 30 , 32 , 46 .
ARIES ( March 21-April 19 ) : Help yourself first @ @ @ @ @ @ @ to come through for you .
Look at what you have to do , and get started .
What you accomplish will make you feel good and help you realize what you are capable of doing .
3 stars TAURUS ( April 20-May 20 ) : Evaluate your situation , and make adjustments that will improve your life .
Don ’ t ignore an opportunity to raise your standard of living .
You deserve a break .
Plan to spend some time with someone you love .
Romance will improve a meaningful relationship @ @ @ @ @ @ @ 20 ) : Gather knowledge so you can make an informed decision .
A change someone wants to make will influence the way you move forward professionally .
Keep your emotions in check when discussing what you want to happen .
2 stars CANCER ( June 21-July 22 ) : Make the first move .
Take part in something important to you .
Consider what you have been working toward , and make an adjustment that will help you get there faster .
A change of plans will inspire a romantic encounter .
@ @ @ @ @ @ @ ) : Take a step back to size up whatever situation you face .
Don ’ t feel you have to be a part of someone ’ s plans .
Focus on budget , savings and matters that will help you put the past behind you .
3 stars VIRGO ( Aug. 23-Sept. 22 ) : Don ’ t rely on secondhand information .
If you want things done right , do them yourself .
You have plenty to gain by taking charge and showing how reliable and competent you are .
Home @ @ @ @ @ @ @ with someone you love .
3 stars LIBRA ( Sept. 23-Oct. 22 ) : Use your savvy sophistication to win favors .
Get out and socialize with people who have something to offer .
Take a closer look at a contract or document that expires soon .
Don ’ t buy into a get-rich-quick scheme someone provides .
3 stars SCORPIO ( Oct. 23-Nov. 21 ) : Keep your guard up , head down and sights on what you want to achieve .
A partnership will help bring about the changes you want @ @ @ @ @ @ @ the rise , and physical and mental improvements are apparent .
4 stars SAGITTARIUS ( Nov. 22-Dec. 21 ) : You may be in a cheerful mood , but don ’ t let anyone take advantage of your generosity .
Getting together with old friends or relatives or signing up to learn something that interests you is favored .
Protect your home and possessions .
5 stars CAPRICORN ( Dec. 22-Jan. 19 ) : Prepare to make a personal change .
Putting your energy into something that will improve your health , appearance @ @ @ @ @ @ @ have lasting benefits .
A change of scenery will be mentally stimulating and inspirational .
3 stars AQUARIUS ( Jan. 20-Feb. 18 ) : Take a serious look at your life , habits , health and relationships .
A heart-to-heart talk with someone you love will help you put your life in perspective , allowing you to map out a path to a better future .
3 stars PISCES ( Feb. 19-March 20 ) : Listen , reflect and make a decision .
Explore what ’ s available and how you can use @ @ @ @ @ @ @ environment .
Your power of persuasion can help you drum up the help you need to make a difference .
Romance is encouraged .
3 stars Birthday Baby : You are decisive , competitive and carefree .
You are disciplined and convincing .

CELEBRITIES BORN ON THIS DAY: James Van Der Beek, 43; Freddie Prinze Jr., 44; Camryn Manheim, 59; Aidan Quinn, 61.
Happy Birthday: You’ll be sensitive to what’s going on around you. Let your intuition take over and help you make the best decisions. A personal change is heading in your direction that will encourage you to be true to your heart and to seek the happiness you deserve. Set your GPS on a destination that promises to deliver your dreams, hopes and wishes. Your numbers are 5, 17, 23, 27, 30, 32, 46.
ARIES (March 21-April 19): Help yourself first. Don’t rely on others to come through for you. Look at what you have to do, and get started. What you accomplish will make you feel good and help you realize what you are capable of doing. 3 stars
TAURUS (April 20-May 20): Evaluate your situation, and make adjustments that will improve your life. Don’t ignore an opportunity to raise your standard of living. You deserve a break. Plan to spend some time with someone you love. Romance will improve a meaningful relationship. 5 stars
GEMINI (May 21-June 20): Gather knowledge so you can make an informed decision. A change someone wants to make will influence the way you move forward professionally. Keep your emotions in check when discussing what you want to happen. 2 stars
CANCER (June 21-July 22): Make the first move. Take part in something important to you. Consider what you have been working toward, and make an adjustment that will help you get there faster. A change of plans will inspire a romantic encounter. 4 stars
LEO (July 23-Aug. 22): Take a step back to size up whatever situation you face. Don’t feel you have to be a part of someone’s plans. Focus on budget, savings and matters that will help you put the past behind you. 3 stars
VIRGO (Aug. 23-Sept. 22): Don’t rely on secondhand information. If you want things done right, do them yourself. You have plenty to gain by taking charge and showing how reliable and competent you are. Home improvement is favored. Celebrate your success with someone you love. 3 stars
LIBRA (Sept. 23-Oct. 22): Use your savvy sophistication to win favors. Get out and socialize with people who have something to offer. Take a closer look at a contract or document that expires soon. Don’t buy into a get-rich-quick scheme someone provides. 3 stars
SCORPIO (Oct. 23-Nov. 21): Keep your guard up, head down and sights on what you want to achieve. A partnership will help bring about the changes you want to take place. Romance is on the rise, and physical and mental improvements are apparent. 4 stars
SAGITTARIUS (Nov. 22-Dec. 21): You may be in a cheerful mood, but don’t let anyone take advantage of your generosity. Getting together with old friends or relatives or signing up to learn something that interests you is favored. Protect your home and possessions. 5 stars
CAPRICORN (Dec. 22-Jan. 19): Prepare to make a personal change. Putting your energy into something that will improve your health, appearance or relationship with someone you love will have lasting benefits. A change of scenery will be mentally stimulating and inspirational. 3 stars
AQUARIUS (Jan. 20-Feb. 18): Take a serious look at your life, habits, health and relationships. A heart-to-heart talk with someone you love will help you put your life in perspective, allowing you to map out a path to a better future. 3 stars
PISCES (Feb. 19-March 20): Listen, reflect and make a decision. Explore what’s available and how you can use your skills to make improvements to your environment. Your power of persuasion can help you drum up the help you need to make a difference. Romance is encouraged. 3 stars
Birthday Baby: You are decisive, competitive and carefree. You are disciplined and convincing.
Visit Eugenialast.com, or join Eugenia on Twitter/Facebook/LinkedIn.


mercurynews--2020-03-08--Bridge: March 8, 2020

Bridge: March 8, 2020

Most of us want better partners than we deserve , but Cy the Cynic , cynic that he is , is convinced that all his partners are hopeless .
“ If I told my partners that their brain was an app , ” Cy grumbled to me in the club lounge , “ they might actually use it.
” “ Your partners are doing the best they can , ” I said .
Cy was today ’ s North in a penny game , and he and South stopped at 3NT with a combined 29 high-card points .
West led @ @ @ @ @ @ @ queen , king .
South pondered , led a diamond to dummy ’ s king and returned a spade … to his ten .
West took the jack and led a diamond .
South put up the ace .
When East followed low , declarer led a club from dummy : deuce , nine , ten .
West got out with a club — Cy began to fidget — and South took the king and ace .
When West discarded , South cashed three spades and exited with a diamond at the 11th @ @ @ @ @ @ @ ace of hearts , but South won the 13th trick with his jack .
Making three .
“ Cold for six , ” the Cynic growled .
“ If you ’ d tried a little harder , partner , you might have lost another trick.
” What do you think of South ’ s play ?
South started with eight top tricks .
He needed to develop one more without letting East get in ; a heart return would be fatal .
So South executed “ avoidance ” plays in all three of @ @ @ @ @ @ @ chances to succeed .
In the end , he was able to end-play West .
Cy should have been complimentary of his partner , not critical .

Most of us want better partners than we deserve, but Cy the Cynic, cynic that he is, is convinced that all his partners are hopeless.
“If I told my partners that their brain was an app,” Cy grumbled to me in the club lounge, “they might actually use it.”
“Your partners are doing the best they can,” I said.
“Obviously,” Cy sniffed.
Cy was today’s North in a penny game, and he and South stopped at 3NT with a combined 29 high-card points. West led the four of hearts: six, queen, king. South pondered, led a diamond to dummy’s king and returned a spade … to his ten. West took the jack and led a diamond.
South put up the ace. When East followed low, declarer led a club from dummy: deuce, nine, ten. West got out with a club — Cy began to fidget — and South took the king and ace. When West discarded, South cashed three spades and exited with a diamond at the 11th trick. West won and took his ace of hearts, but South won the 13th trick with his jack. Making three.
“Cold for six,” the Cynic growled. “If you’d tried a little harder, partner, you might have lost another trick.”
What do you think of South’s play?
South started with eight top tricks. He needed to develop one more without letting East get in; a heart return would be fatal. So South executed “avoidance” plays in all three of the other suits, giving himself many chances to succeed. In the end, he was able to end-play West.
Cy should have been complimentary of his partner, not critical.
North dealer
Both sides vulnerable
NORTH
S A Q 9 3
H 7 6
D A K 10
C A J 5 3
WEST
S J 8 2
H A 10 8 4 3
D Q 6 4
C 10 8
EAST
S 7 6 5 4
H Q 9 2
D 9 5
C Q 7 6 2
SOUTH
S K 10
H K J 5
D J 8 7 3 2
C K 9 4
North East South West
1 C Pass 1 D Pass
1 S Pass 2 NT Pass
3 NT All Pass
Opening lead — H 4
(C)2020 Tribune Content Agency, LLC.


mercurynews--2020-03-08--Letter: Public schools need more help from corporations

Public schools need more help from corporations The fight for Measure A in Alameda is over , but funding for public schools and adequate pay for teachers is a statewide issue — most apparent by the teacher strikes across California these past couple of years .
This November voters will decide whether corporations will pay their fair share to help fund public schools and local services .
Corporations benefit from public schools , roads and public safety just like the rest of us , but they use loopholes to avoid paying for them .
This measure will bring $ 12 @ @ @ @ @ @ @ pay teachers and school workers without increasing the taxes on regular families , small businesses and other property owners .
• Letter : Like 2016 , the GOP is mounting a very strong digital onslaught • Letter : When I moved to SF , I realized why driving is so easy in LA • Letter : Coronavirus should not be used as a political weapon • Letter : The Democratic Party is tossing aside its strongest candidates While Measure A was a loss for Alameda County schools , we can pass Schools and @ @ @ @ @ @ @ students and our future .
Submit your letter to the editor via this form Read more Letters to the Editor

Public schools need more
help from corporations
Re: “Some East Bay school, local measures passing, others falling short” (Eastbaytimes.com, March 3):
The fight for Measure A in Alameda is over, but funding for public schools and adequate pay for teachers is a statewide issue — most apparent by the teacher strikes across California these past couple of years.
This November voters will decide whether corporations will pay their fair share to help fund public schools and local services. Corporations benefit from public schools, roads and public safety just like the rest of us, but they use loopholes to avoid paying for them.
This measure will bring $12 billion a year. Then we can pay teachers and school workers without increasing the taxes on regular families, small businesses and other property owners.
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Sammy Gutierrez
Oakland
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mercurynews--2020-03-08--Ask Amy: This European tour isn’t big enough for us and them

DEAR AMY : My wife and I have planned a very special 10-day tour of Europe with our granddaughter .
She lives across the country and despite the distance we are on very good terms .
We want to use this trip as additional bonding .
I just learned that a friend of ours , independently and coincidentally , has booked the same tour to take with his wife and granddaughter .
While this is nice , my wife and I do not want to spend every waking hour on the tour with them , or have our granddaughter spend @ @ @ @ @ @ @ whom she does not even know .
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We are wondering how to say “ no.
” Want to Say No DEAR NO : I don ’ t think you should say “ no.
” I think you should consider saying , “ Yes !
” Your friends likely have a similar bonding goal for their trip , as well as similar anxieties about your family group ’ s possible encroachment onto their time .
Assume that they share your concerns — send clear cues , read their cues @ @ @ @ @ @ @ just the three of you .
You could readily share your concerns ahead of time by saying , “ I assume that you are all eager to get some special bonding time with just your granddaughter .
We want that , too , and want you to know that we ’ ll respect your family time — and we ’ re going to try to carve out family time for our little group , too.
” If you feel you are being glommed onto during the trip , here ’ s how you @ @ @ @ @ @ @ ’ ve already made a solid plan of our own for today .
But let ’ s meet up for tea or drinks later on.
” If these two girls hit it off , it could end up being really fun and memorable for both of them .
Trips to Europe with the grandparents are wonderful , but — who is going to hold the selfie stick while they pose in front of the Eiffel Tower ?
I suggest that you remind yourself to be flexible on this nice vacation .
DEAR AMY @ @ @ @ @ @ @ year ( my ex-husband cheated on me for years before I found out ) .
I am currently dating a man , “ Bobby , ” who lives two hours away .
He owns his own business and pays his own bills but he still lives with his parents .
Bobby is 43 .
He stated that there was no reason for him to move out ( the business he owns is located on their property ) .
I am having a really hard time with that .
I have been on my @ @ @ @ @ @ @ so I do not understand this .
Bobby ’ s two older sisters are married with children , and all live within a few miles of the family home .
Also , my 16-year-old daughter refuses to acknowledge Bobby .
She was the one who caught my ex-husband ( her father ) cheating — in fact , she caught him multiple times .
I know she needs adjustment time , but it has been a year since the divorce , which she wholeheartedly wanted and pushed for .
I have been dating Bobby @ @ @ @ @ @ @ : Let ’ s start with your daughter .
She is the most important person in this extended story .
She discovered her father cheating on her mother .
She then endured an ( I assume ) extended period where her parents were in the process of separation and divorce .
You have now chosen to engage in a relationship with a man who lives two hours away .
This relationship is time-consuming and ( I assume ) you are devoting a lot of energy into trying to make it work .
You @ @ @ @ @ @ @ age of 15 .
Are you expecting the same level of independence from your daughter ?
I have news for you — you could bring George Clooney over to the house and she wouldn ’ t acknowledge him .
She wants you right now .
In terms of Bobby , here ’ s what you know : He lives with his folks .
He always has and — if you two stay together — he will expect you to , also .
DEAR AMY : A recent question from “ Survivor ” detailed @ @ @ @ @ @ @ me wondering how you handle the burden of so many sad stories ?
DEAR WONDERING : My own childhood ( challenging , but happy ) conditioned me toward empathy .
My adulthood ( challenging , but very happy ) has taught me compassion .
I feel honored that people who have suffered so much let their stories tumble out .
They are far braver than I am .
You can email Amy Dickinson at askamy @ amydickinson.com or send a letter to Ask Amy , P.O .
Box 194 , Freeville , NY @ @ @ @ @ @ @ on Twitter @ askingamy or Facebook .

DEAR AMY: My wife and I have planned a very special 10-day tour of Europe with our granddaughter.
She lives across the country and despite the distance we are on very good terms. We want to use this trip as additional bonding.
I just learned that a friend of ours, independently and coincidentally, has booked the same tour to take with his wife and granddaughter.
While this is nice, my wife and I do not want to spend every waking hour on the tour with them, or have our granddaughter spend every waking hour with their granddaughter, whom she does not even know.
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We are wondering how to say “no.”
Want to Say No
DEAR NO: I don’t think you should say “no.” I think you should consider saying, “Yes!”
Your friends likely have a similar bonding goal for their trip, as well as similar anxieties about your family group’s possible encroachment onto their time. Assume that they share your concerns — send clear cues, read their cues, and map out some time for just the three of you.
You could readily share your concerns ahead of time by saying, “I assume that you are all eager to get some special bonding time with just your granddaughter. We want that, too, and want you to know that we’ll respect your family time — and we’re going to try to carve out family time for our little group, too.”
If you feel you are being glommed onto during the trip, here’s how you say “no”: “We’ve already made a solid plan of our own for today. But let’s meet up for tea or drinks later on.”
If these two girls hit it off, it could end up being really fun and memorable for both of them.
Trips to Europe with the grandparents are wonderful, but — who is going to hold the selfie stick while they pose in front of the Eiffel Tower?
I suggest that you remind yourself to be flexible on this nice vacation.
DEAR AMY: I have been divorced for a year (my ex-husband cheated on me for years before I found out).
I am currently dating a man, “Bobby,” who lives two hours away. He owns his own business and pays his own bills but he still lives with his parents. Bobby is 43. He stated that there was no reason for him to move out (the business he owns is located on their property).
I am having a really hard time with that. I have been on my own since the age of 15, so I do not understand this.
Bobby’s two older sisters are married with children, and all live within a few miles of the family home.
Also, my 16-year-old daughter refuses to acknowledge Bobby. She was the one who caught my ex-husband (her father) cheating — in fact, she caught him multiple times.
I know she needs adjustment time, but it has been a year since the divorce, which she wholeheartedly wanted and pushed for.
I have been dating Bobby for nine months now.
Advice on both issues, please…?
Wondering Woman
DEAR WONDERING: Let’s start with your daughter. She is the most important person in this extended story.
She discovered her father cheating on her mother. She then endured an (I assume) extended period where her parents were in the process of separation and divorce.
You have now chosen to engage in a relationship with a man who lives two hours away. This relationship is time-consuming and (I assume) you are devoting a lot of energy into trying to make it work.
You have been on your own since the age of 15. Are you expecting the same level of independence from your daughter?
I have news for you — you could bring George Clooney over to the house and she wouldn’t acknowledge him. She wants you right now.
In terms of Bobby, here’s what you know: He lives with his folks. He always has and — if you two stay together — he will expect you to, also.
Want Ask Amy delivered to your inbox for free on weekdays?
DEAR AMY: A recent question from “Survivor” detailed horrific abuse during childhood. This got me wondering how you handle the burden of so many sad stories?
Wondering Reader
DEAR WONDERING: My own childhood (challenging, but happy) conditioned me toward empathy. My adulthood (challenging, but very happy) has taught me compassion. I feel honored that people who have suffered so much let their stories tumble out. They are far braver than I am.
You can email Amy Dickinson at askamy@amydickinson.com or send a letter to Ask Amy, P.O. Box 194, Freeville, NY 13068. You can also follow her on Twitter @askingamy or Facebook.


mercurynews--2020-03-08--CIF NorCal basketball semifinals: Saturday’s surprises, trends and more

While the Salesian boys were on the wrong end of a revenge game , the girls were on the right end of one as No .
1 Salesian knocked off No .
5 Pinewood 53-44 after falling to the Panthers in the NorCal Open Division final last season .
“ Our girls always play great defense , ” coach Stephen Pezzola said .
“ Pinewood is an amazing shooting team .
I thought that we had a little bit of a break in our defense in the very beginning of the game , and then I just thought we locked @ @ @ @ @ @ @ offensive engine for Salesian , finishing with a game-high 20 points , 13 of which came in the second half , along with three rebounds .
Fanongaloa even showcased her range , knocking down a corner 3 in the first half .
The forward did more than just rack up points .
She served as the Pride ’ s emotional leader , displaying her competitive fire after a couple made buckets to energize her squad .
“ She is such a wonderful young lady , ” Pezzola said .
“ The team loves @ @ @ @ @ @ @ her .
When she gets down low and she gets the ball in her hands , it ’ s Via and the basket .
Our girls know we can get it to her down low and she ’ ll put it in.
” Alexsandra Alvarado finished with 13 points , seven rebounds and three assists , and Alyssa Jackson had eight points and six rebounds off the bench .
Boys : St. Patrick-St. Vincent is headed to the NorCal Division II final after beating Sacred Heart Prep 56-43 .
The No .
2-seeded @ @ @ @ @ @ @ Prep 8-2 in the final minute and a half after 6-foot-5 sophomore Emmer Nichols closed the gap to 48-41 on a 3-point basket with 1:41 to go .
Next up for SPSV is No .
4 seed Weston Ranch-Stockton ( 23-12 ) , which beat St. Mary ’ s-Stockton 57-55 .
Sacred Heart Prep finished 23-6 .
Girls : Bishop O ’ Dowd had a little tougher time with Clovis North than the 67-50 final indicates in the NorCal Division I semifinal .
The No .
2-seeded Dragons ( 22-7 ) led most @ @ @ @ @ @ @ only 33-28 at the half and 46-40 at the end of three quarters .
Bishop O ’ Dowd outscored Clovis North 21-10 in the final eight minutes for the final 17-point bulge .
Bishop O ’ Dowd visits top-seed Salesian on Tuesday at 7 p.m. for the Division I title .
… Oakland Tech , which last season won the Division IV state title , moved one step closer to another state crown , beating San Joaquin Memorial 68-64 in a Division II semifinal .
The top seed advances to play at home @ @ @ @ @ @ @ for a trip to the state title game .
… Woodside Priory and St. Mary ’ s-Berkeley advanced to the Division III final .
In the semifinals Saturday , fifth-seeded Priory beat No .
8 Aptos 59-53 and No .
2 seed St. Mary ’ s-Berkeley rolled past 14th-seeded Los Gatos 61-46 .
Division VI : Calistoga • CIF NorCal basketball : St. Joe ’ s to face Mitty after holding off Clovis West Note : De La Salle at Riordan boys Division I semifinal was postponed until Monday because of a potential @ @ @

Justice delos Santos, Mike Lefkow, Darren Sabedra

For Salesian girls, beating Pinewood is sweet revenge
While the Salesian boys were on the wrong end of a revenge game, the girls were on the right end of one as No. 1 Salesian knocked off No. 5 Pinewood 53-44 after falling to the Panthers in the NorCal Open Division final last season.
“Our girls always play great defense,” coach Stephen Pezzola said. “Pinewood is an amazing shooting team. I thought that we had a little bit of a break in our defense in the very beginning of the game, and then I just thought we locked it up.”
Silvia Fonongaloa was the offensive engine for Salesian, finishing with a game-high 20 points, 13 of which came in the second half, along with three rebounds. Fanongaloa even showcased her range, knocking down a corner 3 in the first half.
The forward did more than just rack up points. She served as the Pride’s emotional leader, displaying her competitive fire after a couple made buckets to energize her squad.
“She is such a wonderful young lady,” Pezzola said. “The team loves her. Everybody in the school loves her. When she gets down low and she gets the ball in her hands, it’s Via and the basket. Our girls know we can get it to her down low and she’ll put it in.”
Alexsandra Alvarado finished with 13 points, seven rebounds and three assists, and Alyssa Jackson had eight points and six rebounds off the bench.
Etc.
Boys: St. Patrick-St. Vincent is headed to the NorCal Division II final after beating Sacred Heart Prep 56-43. The No. 2-seeded Bruins (25-10) outscored Sacred Heart Prep 8-2 in the final minute and a half after 6-foot-5 sophomore Emmer Nichols closed the gap to 48-41 on a 3-point basket with 1:41 to go. Next up for SPSV is No. 4 seed Weston Ranch-Stockton (23-12), which beat St. Mary’s-Stockton 57-55. Sacred Heart Prep finished 23-6.
Girls: Bishop O’Dowd had a little tougher time with Clovis North than the 67-50 final indicates in the NorCal Division I semifinal. The No. 2-seeded Dragons (22-7) led most of the game, but it was only 33-28 at the half and 46-40 at the end of three quarters. Bishop O’Dowd outscored Clovis North 21-10 in the final eight minutes for the final 17-point bulge. Bishop O’Dowd visits top-seed Salesian on Tuesday at 7 p.m. for the Division I title. … Oakland Tech, which last season won the Division IV state title, moved one step closer to another state crown, beating San Joaquin Memorial 68-64 in a Division II semifinal. The top seed advances to play at home Tuesday against No. 2 seed Clovis for a trip to the state title game. … Woodside Priory and St. Mary’s-Berkeley advanced to the Division III final. In the semifinals Saturday, fifth-seeded Priory beat No. 8 Aptos 59-53 and No. 2 seed St. Mary’s-Berkeley rolled past 14th-seeded Los Gatos 61-46.
How’d the sections do?
CCS
Boys teams that won
Division III: Carmel
Boys teams that lost
Open: Mitty
Division II: Sacred Heart Prep
Division V: Eastside Prep
Girls teams that won
Open: Mitty
Division III: Woodside Priory
Girls teams that lost
Division I: Pinewood
Division III: Aptos, Los Gatos
Division V: Monte Vista Christian
NCS
Boys teams that won
Open: Bishop O’Dowd, Dublin (Sheldon forced to withdraw)
Division I: Campolindo
Division II: St. Patrick-St. Vincent
Division III: St. Mary’s-Berkeley
Division V: San Domenico
Boys teams that lost
Division I: Salesian
Division IV: University
Division VI: Ferndale
Girls teams that won
Division I: Salesian
Division III: St. Mary’s-Berkeley
Division V: Branson
Division VI: Laytonville
Girls teams that lost
Open: Cardinal Newman
Division VI: Calistoga
Note: De La Salle at Riordan boys Division I semifinal was postponed until Monday because of a potential coronavirus case.


mercurynews--2020-03-08--Dear Abby: I had a revelation about the way these people treat me

DEAR ABBY : For the last 18 years , I have hosted the Passover seder in my home .
The same people come year after year .
My three daughters come and always bring along their friends .
It ’ s a lot of work , but I always considered it our special night and was happy to host everyone .
This year , after spending a week in the hospital following a heart problem , I had a bit of a revelation .
I realized that not one of these people who , for years , have sat at @ @ @ @ @ @ @ the street ) picked up the phone to ask how I am or offer help .
I also realized that once they left my house after the seder , I never heard from any of them , not even in the form of a card .
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So why can ’ t I stop stalking my boyfriend ’ s ex ?
• Dear Abby : @ @ @ @ @ @ @ lesbian best friend • Dear Abby : A stranger ran over and took photos of my food • Dear Abby : We look like sisters , and I don ’ t want her to call me Mom in public I ’ m conflicted about how to act in the future .
I know that getting together is important to my daughters .
I know that not having a lovely seder will make me sad .
But I also feel that the way I was treated is not right .
DEAR OBSERVANT : When @ @ @ @ @ @ @ instinct was to suggest it may be time to whittle down your guest list .
However , my better judgment prevailed , so I called Rabbi Elliot Dorff , professor of philosophy ( with a specialization in ethics ) at American Jewish University , and a cooler head prevailed .
He said : “ You must distinguish between your enjoyment of the seder and how you have been treated .
If you are going to do this , do it for yourself .
It doesn ’ t help to hold a grudge .
@ @ @ @ @ @ @ isn ’ t healthy for you , speak up about your disappointment when you invite them and give them a chance to respond.
” Thank you again , Rabbi Dorff !
Readers , what is your opinion about this ?
DEAR ABBY : I am a 69-year-old father of a wonderful 26-year-old daughter , “ Robin.
” She is my ex ’ s and my only child .
She lives in Texas now .
Her mother and I still live in Oregon .
I visit Robin during the winter months ( rent my @ @ @ @ @ @ @ amount of time we spend together since she works .
I have debated endlessly whether or not to establish more permanent residency in Texas .
I would move there only because she lives there , not because I am crazy about Texas .
I miss her immensely when I ’ m back in Oregon .
Is it wise for parents to make a move based on where their child lives ?
My parents ’ generation didn ’ t do that sort of thing .
DEAR CONTEMPLATING : Because you don ’ t particularly @ @ @ @ @ @ @ the idea of you relocating .
Do not do it without having more than one frank conversation with your daughter about it and how it will affect her life .
( Is she married ?
Are there grandchildren involved ? )
Do you plan to have other social contacts besides her ?
Have you thought about how you will develop a social life and blend into the community if you are there permanently ?
If your daughter will be your only source of companionship , entertainment , etc.
, it would not be @ @ @ @ @ @ @ , as well , that 26-year-old Robin may relocate elsewhere if other opportunities present themselves .
Dear Abby is written by Abigail Van Buren , also known as Jeanne Phillips , and was founded by her mother , Pauline Phillips .
Contact Dear Abby at www.DearAbby.com or P.O .
Box 69440 , Los Angeles , CA 90069 .

DEAR ABBY: For the last 18 years, I have hosted the Passover seder in my home. The same people come year after year. My three daughters come and always bring along their friends. It’s a lot of work, but I always considered it our special night and was happy to host everyone.
This year, after spending a week in the hospital following a heart problem, I had a bit of a revelation. I realized that not one of these people who, for years, have sat at my table (some live just down the street) picked up the phone to ask how I am or offer help.
I also realized that once they left my house after the seder, I never heard from any of them, not even in the form of a card.
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Dear Abby: Our teen’s messy breakup has had awkward repercussions for us Advice | Dear Abby: I was annoyed to discover why our friends picked this restaurant I’m conflicted about how to act in the future. I know that getting together is important to my daughters. I know that not having a lovely seder will make me sad. But I also feel that the way I was treated is not right.
Advice?
OBSERVANT IN MAINE
DEAR OBSERVANT: When I read your letter, my first instinct was to suggest it may be time to whittle down your guest list.
However, my better judgment prevailed, so I called Rabbi Elliot Dorff, professor of philosophy (with a specialization in ethics) at American Jewish University, and a cooler head prevailed.
He said: “You must distinguish between your enjoyment of the seder and how you have been treated. If you are going to do this, do it for yourself. It doesn’t help to hold a grudge. Rather than nurse a grudge, which isn’t healthy for you, speak up about your disappointment when you invite them and give them a chance to respond.”
Thank you again, Rabbi Dorff!
Readers, what is your opinion about this?
DEAR ABBY: I am a 69-year-old father of a wonderful 26-year-old daughter, “Robin.” She is my ex’s and my only child. She lives in Texas now. Her mother and I still live in Oregon.
I visit Robin during the winter months (rent my own place) and enjoy the limited amount of time we spend together since she works.
I have debated endlessly whether or not to establish more permanent residency in Texas. I would move there only because she lives there, not because I am crazy about Texas. I miss her immensely when I’m back in Oregon.
Is it wise for parents to make a move based on where their child lives? My parents’ generation didn’t do that sort of thing.
CONTEMPLATING IT
DEAR CONTEMPLATING: Because you don’t particularly like Texas, I am lukewarm about the idea of you relocating. Do not do it without having more than one frank conversation with your daughter about it and how it will affect her life. (Is she married? Are there grandchildren involved?)
Do you plan to have other social contacts besides her? Have you thought about how you will develop a social life and blend into the community if you are there permanently?
If your daughter will be your only source of companionship, entertainment, etc., it would not be fair to her.
Keep in mind, as well, that 26-year-old Robin may relocate elsewhere if other opportunities present themselves.
Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips. Contact Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 90069.


mercurynews--2020-03-08--Problem Solved: My Kenmore Elite refrigerator stopped working

Q : In 2017 , I bought a full set of kitchen appliances from Sears along with their protection agreement .
Among the items was a white Kenmore Elite Counter Depth refrigerator made by LG .
Less than two years later , and while still under the protection agreement , I noticed a leak coming from the freezer door and found that the ice was melting because the freezer was no longer cooling , and the refrigerator had in fact died .
When I called Sears for a repair , a representative told me it would be a three-week wait @ @ @ @ @ @ @ follow your advice and appealed to Sears executives requesting a faster resolution .
I did not receive so much as an automated response .
When the appointment to repair the refrigerator finally rolled around , the technician didn ’ t show up .
Over the next three months , I made numerous attempts to address the broken refrigerator .
While I was on another weeks-long waitlist for an appointment , Sears offered to cover up to $ 300 for spoiled food as long as we itemized what was spoiled and up to $ @ @ @ @ @ @ @ 115 would barely cover a dorm-room-sized fridge .
The responses from Sears have been sporadic at best .
I have been in customer service myself for more than 20 years and currently lead a customer service team .
At no time were my emails insulting , foul or sarcastic .
I tried to be direct with our expectations and am happy to share the threads with you if that would help .
Thank you very much for your consideration in this matter , and we hope you are able to help us out @ @ @ @ @ @ @ still work .
The average refrigerator lasts about 14 years , give or take .
But appliances can break down .
Since you paid for an extended warranty , Sears should have come to your house quickly to fix the unit .
It did not .
Instead , it asked you to wait — and then wait some more .
You kept a beautiful paper trail and refused to let a Sears representative steer you to the phone .
That ’ s great , because you had a full record of its responses @ @ @ @ @ @ @ that the executive contacts I list on my consumer advocacy site didn ’ t get back to you .
My research team does its best to keep our contacts updated , but given Sears ’ recent difficulties , there ’ s been a lot of turnover at the executive level .
Maybe it will be for the better .
I only have one small suggestion .
It appears that you contacted the executives before you went through the customer service department .
The executives are far likelier to do something if you ’ @ @ @ @ @ @ @ in writing through regular channels .
Your experience with Sears reads like a book titled “ How Not To Take Care Of Your Customers ” — long waits , canceled appointments , unsatisfactory offers to resolve the problem .
I hope this is atypical for Sears and that , once its troubles are behind , it will begin living up to its reputation for “ quality products and services at great value.
” I contacted the company on your behalf .
Sears offered $ 1,900 toward a replacement and $ 300 to replace @ @ @ @ @ @ @ s latest book is “ How to Be the World ’ s Smartest Traveler ” ( National Geographic ) .
You can get real-time answers to any consumer question on his forum , elliott.org/forum , or by emailing him at chris @ elliott.org .

Christopher Elliott, King Features Syndicate, Inc.

Q: In 2017, I bought a full set of kitchen appliances from Sears along with their protection agreement. Among the items was a white Kenmore Elite Counter Depth refrigerator made by LG.
Less than two years later, and while still under the protection agreement, I noticed a leak coming from the freezer door and found that the ice was melting because the freezer was no longer cooling, and the refrigerator had in fact died. When I called Sears for a repair, a representative told me it would be a three-week wait for a repair.
I decided to follow your advice and appealed to Sears executives requesting a faster resolution. I did not receive so much as an automated response.
When the appointment to repair the refrigerator finally rolled around, the technician didn’t show up. Over the next three months, I made numerous attempts to address the broken refrigerator. While I was on another weeks-long waitlist for an appointment, Sears offered to cover up to $300 for spoiled food as long as we itemized what was spoiled and up to $115 for a refrigerator, but $115 would barely cover a dorm-room-sized fridge.
The responses from Sears have been sporadic at best. I have been in customer service myself for more than 20 years and currently lead a customer service team. At no time were my emails insulting, foul or sarcastic. I tried to be direct with our expectations and am happy to share the threads with you if that would help.
Thank you very much for your consideration in this matter, and we hope you are able to help us out.
Brent Wilkinson, Campbell
A: Your Kenmore refrigerator should still work. The average refrigerator lasts about 14 years, give or take.
But appliances can break down. Since you paid for an extended warranty, Sears should have come to your house quickly to fix the unit. It did not. Instead, it asked you to wait — and then wait some more.
You kept a beautiful paper trail and refused to let a Sears representative steer you to the phone. That’s great, because you had a full record of its responses and non-responses. I’m sorry that the executive contacts I list on my consumer advocacy site didn’t get back to you. My research team does its best to keep our contacts updated, but given Sears’ recent difficulties, there’s been a lot of turnover at the executive level. Maybe it will be for the better.
I only have one small suggestion. It appears that you contacted the executives before you went through the customer service department.
The executives are far likelier to do something if you’ve already tried to resolve the problem in writing through regular channels.
Your experience with Sears reads like a book titled “How Not To Take Care Of Your Customers” — long waits, canceled appointments, unsatisfactory offers to resolve the problem. I hope this is atypical for Sears and that, once its troubles are behind, it will begin living up to its reputation for “quality products and services at great value.”
I contacted the company on your behalf. Sears offered $1,900 toward a replacement and $300 to replace your lost food.
Christopher Elliott’s latest book is “How to Be the World’s Smartest Traveler” (National Geographic). You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org.